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Chance Lippie

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© 2026 Chance Lippie. All rights reserved.

SYSTEMS DESIGNER • BUILDER • ANALYST

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▶ SELECT YOUR CLASS ◀

Business Analyst • Program Delivery • AI Systems

Enterprise analyst who builds systems, not just documents them.

3+ years delivering CRM and contact center enhancements in Agile environments. I bridge the gap between business needs and technical execution.

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Impact

Key Highlights

3+Years Enterprise BA
98%Client Retention
0Critical UAT Defects
50%CRM Ticket Reduction

Capabilities

What I Bring

Requirements & Discovery

Eliciting and documenting complex requirements through stakeholder workshops and structured interviews.

Process Mapping

BPMN-aligned current and future state documentation that reduces training time and improves adoption.

Agile Delivery

Sprint planning, backlog management, and cross-functional coordination in Scrum environments.

CRM Systems

Enterprise CRM delivery including Salesforce, Dynamics 365, and custom platforms.

UAT & Quality

Planning and executing user acceptance testing with zero-critical-defect outcomes.

Data & Reporting

Excel dashboards, Power BI reports, and data-driven decision support for leadership.

Experience

Career History

Business Analyst (Contact Center / CRM)

Feb 2023 – Present

National Notary Association • Remote

Agile Scrum | Enterprise CRM

  • Led discovery and requirements definition for CRM and contact center enhancements, translating operational complexity into structured system solutions.
  • Facilitated virtual stakeholder workshops across distributed teams to define current-state and future-state processes, producing BPMN-aligned documentation that reduced training time by 15–25%.
  • Coordinated UAT planning and execution across major releases with zero critical defects, and reduced overall post-release defects through improved requirements validation.
  • Served as trusted SME for internal systems, partnering with product, development, QA, and operations to streamline workflows and cut CRM-related support tickets by 50%.
  • Developed Excel dashboards and Power BI reports for trend analysis, KPI tracking, and data-driven leadership decision-making.
  • Managed cross-team dependencies for CRM enhancements, coordinating delivery timelines across product, engineering, QA, and operations teams.

Business Systems SME

Feb 2021 – Feb 2023

National Notary Association • Remote

  • Acted as Subject Matter Expert for in-house CRM system upgrades, providing operational feedback, UAT support, and end-user training — foundation for transitioning to the BA role.
  • Created process documentation and knowledge base articles to support system changes and compliance requirements.
  • Partnered with cross-functional teams to identify workflow inefficiencies and implement system-driven improvements that enhanced operational efficiency.

Head Field Representative

Dec 2016 – Apr 2020

Abolish Pest Control • Simi Valley, CA

  • Led team of 8 technicians, achieving 98% client retention and 100% employee satisfaction through feedback-driven process improvements and comprehensive training programs.
  • Designed commercial proposals and managed multi-site operations, completing 10+ large-scale jobs weekly with 100% on-time performance through optimized scheduling and resource allocation.
  • Monitored compliance with safety/regulatory standards and utilized company systems to track performance metrics, improving data accuracy for operational decision-making.

Field Representative & Earlier Roles

Dec 2010 – Dec 2016

Abolish Pest Control • Simi Valley, CA

  • Managed portfolio of 25+ daily service calls with 100% customer retention through needs assessment, solution delivery, and relationship management.
  • Progressed through multiple roles from Office Assistant to Field Representative, developing skills in client relations, operational efficiency, and data documentation.

Toolkit

Tools & Platforms

Project Management

JiraConfluenceSharePointMicrosoft TeamsAzure DevOpsTrello

Analysis & Reporting

Excel (Advanced)Power BISQLVisioLucidchartMiro

CRM Platforms

SalesforceHubSpotMicrosoft Dynamics 365CORE/OneTouch

Documentation & Collaboration

ConfluenceSharePointNotionGoogle WorkspaceMicrosoft 365

Process & Diagramming

BPMN 2.0VisioLucidchartMiroDraw.ioFigma

Agile & Delivery

ScrumKanbanSprint PlanningBacklog GroomingRelease ManagementSAFe (Exposure)

AI & Automation

ClaudeChatGPTGitHub CopilotPrompt EngineeringAI Workflow Design

Development & Version Control

GitGitHubVS CodeNext.jsHTML/CSSJavaScript

Testing & Quality

UAT PlanningTest Case DesignGherkin/BDDDefect TrackingRegression Testing

Want the full picture? View my complete resume or download the PDF.

Builder • Systems Designer • Analyst • Founder

I turn ambitious ideas into structured, scalable systems.

From game architecture and enterprise CRM delivery to NFC platforms and product development — I connect vision to execution across disciplines.

See My WorkWork With MeView Resume

Overview

By the Numbers

9Active Projects
3Platforms Built
5+Domains Crossed
1Philosophy: Ship It

Philosophy

How I Build

Systems First, Features Second

I don’t start with what to build — I start with how it connects. Every project gets a system architecture before a single feature gets scoped. If the foundation doesn’t scale, the features don’t matter.

Learn by Shipping

Tutorials and courses have their place, but I learn fastest by building something real and solving problems as they surface. Every project on this site started as “I wonder if I could...”

Own the Full Stack of Understanding

I don’t hand off what I don’t understand. Whether it’s the business logic, the technical architecture, or the user experience — I go deep enough to make informed decisions, not just delegate.

Values

What Drives Me

Relentless Curiosity

If I don’t know how something works, I’ll take it apart until I do. That instinct drives every project I start.

Bias Toward Action

Planning matters, but shipping matters more. I’d rather have a working prototype than a perfect spec.

Discipline Over Motivation

Championship racing taught me this early: motivation fades, discipline compounds. I show up and execute whether it’s day 1 or day 300.

Build What Matters

I’m not interested in building things that don’t solve real problems or push real boundaries. Every project has a reason.

Work

Selected Projects

Ambitious builds across game systems, product development, business analysis, and technology platforms.

View Project →
In Progress

TAC: Remnant Run — Arena Collapse

A browser-based multiplayer arena game built for a game jam — real-time combat in a collapsing arena, powered by WebSockets and Three.js.

Game DevelopmentMultiplayerWebSocketsThree.js
View Project →
In Progress

Cyberpunk MMORPG

A modern cyberpunk MMORPG designed from the systems level up — combat, progression, networking, inventory, loot, and world architecture built for scalability.

Game DesignSystems ArchitectureUnityCombat Systems
View Project →
In Progress

Universal SDLC Project Workflow

A comprehensive one-size-fits-all project workflow that ensures every project gets proper SDLC attention using Agile methodologies — from intake through delivery.

Business AnalysisSDLCAgileProcess Design
View Project →
In Progress

Project Adam

An experimental project exploring knowledge architecture and structured intelligence frameworks. Inspired by 'Adam and Eve.' Early stages.

AIKnowledge ArchitectureExperimentalR&D
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Live

TapInsight

NFC proximity marketing SaaS — tap a sticker, get redirected, track every interaction with real-time analytics. Live in production with iOS app and tiered pricing.

NFC TechnologyProduct DevelopmentHardware DesignPlatform
View Project →
In Progress

Automated User Story Generator

A template-driven user story creator that outputs Gherkin-formatted acceptance criteria — turning requirements into sprint-ready stories in seconds.

Business AnalysisAgileUser StoriesGherkin
View Project →
In Progress

BPMN 2.0 Lightweight Modeller

A desktop-only BPMN 2.0 modelling tool that ingests XML, plain text processes, and manual input — built for analysts who need fast, local process mapping without heavy enterprise software.

Business AnalysisBPMNProcess MappingDesktop Application
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Sunset

Whisker Delight

A premium pet treats brand built from scratch — from recipe development and product testing to brand positioning and launch strategy.

Product DevelopmentBrand BuildingeCommercePremium Brand
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Live

Business Analyst Portfolio

This website is the portfolio — built from the ground up to showcase business analysis, product thinking, systems design, and full-stack execution.

Business AnalysisProduct DevelopmentSystems ThinkingFull-Stack
View Project →
Active

ATLAS Technology & Procurement Solutions

Technology and procurement solutions for individuals, businesses, and enterprise organizations — delivering reliable support, streamlined systems, and scalable solutions.

Tech SolutionsProcurementCustom PCsEnterprise

Background

My Journey

From competitive racing to systems architecture — each phase shaped how I approach building things today.

Early Years

National Dirtbike Champion

Competed at a high level in dirtbike racing and became a national champion at a young age. Racing taught me that improvement is never accidental — you get better through repetition, analysis, and pushing past the point where things feel comfortable. That competitive drive and discipline shaped how I approach every project, every system, and every problem today.

Operations

Pest Control Leadership

Spent nearly 10 years in pest control, rising from office assistant to head field representative. Led a team of 8 technicians, managed multi-site commercial operations, and maintained 98% client retention through feedback-driven processes and hands-on problem solving.

Professional

Business Analysis & Agile Teams

Worked in agile environments with daily stand-ups and monthly sprints, focused on business enhancement in a call center context. Helped navigate a legacy-to-CRM transition, managing a 200+ item backlog through stakeholder meetings, requirement gathering, and user story development.

Founder

Product & Brand Development

Developed Whisker Delight as a premium pet treat brand from scratch — refining recipes, product lines, pricing, packaging, and launch strategy. Built toward eCommerce first with longer-term wholesale and retail ambitions.

Builder

Systems Architecture & Game Development

Invested deep work into game systems design, combat architecture, networking models, and world infrastructure for an ambitious cyberpunk MMORPG. Collaborated with AI tools to create specs, handoffs, and scalable architecture.

Current

Multi-Disciplinary Builder

Pursuing multiple long-term projects across game development, NFC technology, business analysis, and product development. Building ambitious systems with clean architecture and real-world utility.

Now

Current Focus

Active projects and long-term bets I'm building toward.

Building

Game Systems Architecture

Actively developing combat, inventory, loot, and world systems for a cyberpunk MMORPG.

Building

TapInsight Platform

Growing an NFC-based platform that replaces QR codes with tap interactions.

Refining

Business Analysis Practice

Delivering CRM enhancements and process improvements in agile enterprise environments.

Exploring

Future Ventures

Evaluating new ideas at the intersection of technology, AI, and real-world utility.

Activity

Recent Updates

2026-04-15TAC: Remnant Run — Arena CollapseProject kicked off — architecture doc and scaffolding in place
2026-04-15TapInsightiOS app submitted to the App Store (Build 10)
2026-03-27Universal SDLC Project WorkflowAll seven workflow phases documented with scale levers
2026-03-27Automated User Story GeneratorTemplate engine and Gherkin output logic designed
2026-03-27BPMN 2.0 Lightweight ModellerCore modeller design and feature spec documented

Connect

Let's Build Something

Whether you're looking for a freelance analyst, a systems thinker for your team, or want to collaborate on something ambitious — I'm interested.

Or find me here

Email LinkedIn GitHub